I would however like to voice a separate complaint. Its gotten harder and harder to call a business, and actually talk to a person at that location.
I recently had a go around with a local rental car company, and the only way to talk to someone at that location, is to drive there and walk in the door. There's a local phone number, but it only gets you to a AI response, then a call center in southeast asia.
Years ago, you had to take the horse to town to talk to someone. Then the telephone eliminated that. Cell phone meant you weren't tied down to your own house, to call someone and talk to them. Now we are back to having to drive to town, to talk to someone. Ain't progress great?