Surely there must be some form of safety feature on this hitch!
If there is no manual pin to pull out, then is there a set of balance weights in the hitch, these will prevent the hitch releasing.
Crowd the bucket closed and pull the dipper in close with the boom low so that the bucket is still off the ground.
Now activate the switch that made the hoses jump, pressurize, crowd the bucket some more for a few seconds.
Now slowly uncrowd the bucket with it only a couple of inches off the ground, as you uncrowd/dump the bucket should have released.
When you have picked up the next bucket MAKE SURE it is locked on properly befoe you use it.
I find it hard to believe you are using the machine without having been shown how to operate the hitch :Banghead