That looks like your serial number, not your model number - I think it would be a TZ 34/20, but I could be wrong. I work on a lot of genie lifts but have not worked on this specific model, but many things are likely the same in the engineering.
Things to look for: check voltage at solonoid on valve that controls the function, o-ring inside valve could be blown letting fluid bypass, if there is some kind of weight sensing system - it could be the sensor related to that. Genie puts their manuals online at genielift.com - go to support and manuals.
Could go into more detail, but you will need to be fairly good with a multi-meter and electrical terminology. There is also a chance there is a control board gone bad, but that is expensive. Sometimes a recalibration of a joystick can fix some problems like this. If there is a joystick that both of these functions are operated, the joystick could be bad, but usually I find it is not the joystick. Loose or corroded connections usually make it look like a joystick. I will try to keep a lookout for your reply