Willie B
Senior Member
Not long ago I had a bad port relief valve in the boom lift circuit of a John Deere 410C backhoe. John Deere eliminated privately owned dealers a number of years back. To my knowledge there is now 1 dealer in a 200 mile radius. Boom lift port relief is a different part number from several others on the same machine. If I recall others are 3500 PSIG rated, this is 4500 rated.It's not so much about the sheetmetal, rather the obsoleting the VR board, and then not telling you a new retrofit kit is available until you inquired
how many times ?
In our business, it's called a "supercedure" and the notice goes out on the old part "DO NOT USE, USE XXX INSTEAD".
I like the professional gensets, inline engines, robust electronics (minimal as well).
John Deere says NLA. After exploring salvage yards, aftermarket sources, hydraulic shops, I was at a dead end. Called Nortrax for the fifth time. I asked to speak to the service manager. I asked him: "If your best customer needed this part would you refuse to help?"
He said: "No, we'd rebuild it, sell a new one, tighten the adjuster screw, or sell a rebuild kit."
He sold a rebuild kit $57.
My previous four calls were a dead end: "Sorry, No Longer Available."
Same tractor, the cast aluminum hydraulic filter can was cracked.
Dealer said NLA.
In time I found a salvage yard half way across the country would sell me a used one for $800.
I managed to weld the one I had.
It seems the bigger the company, the less they care about their customers.
